Shipping Policy
Thank you for choosing Solar Pump, Prakash Industries for your solar water pumping solutions. This Shipping Policy outlines important information about the shipping and delivery of products purchased through our website.
1. Order Processing Time
All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive an email notification once your order has been processed and is ready for shipment.
2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping options, and the rates are based on the weight of your order and the destination address.
3. Shipping Destinations
We currently offer shipping within India. For international shipping inquiries, please contact us at contact@solarpump.co.in.
4. Delivery Times
Estimated delivery times are as follows:
- Standard Shipping: 7 business days
Please note that these are estimated delivery times, and actual delivery times may vary depending on factors such as location, customs processing, and courier delays.
5. Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be active within 2 hours after receiving the email.
6. Shipping Providers
We use reputable courier services to ensure the safe and timely delivery of your orders. The choice of the courier service may vary depending on your location.
7. Shipping Delays
Solar Pump, Prakash Industries is not responsible for any delays caused by events beyond our control, including but not limited to customs processing, natural disasters, or courier delays. We will make every effort to keep you informed of any unexpected delays.
8. Shipping Address Accuracy
It is the responsibility of the customer to provide accurate and complete shipping information. Solar Pump, Prakash Industries is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Shipping Inquiries
If you have any questions or concerns regarding the shipping of your order, please contact our Customer Support at contact@solarpump.co.in or call +91 705 88 66044. We are here to assist you.
10. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect or incomplete shipping address provided by the customer, or if the package is unclaimed, the customer is responsible for the cost of reshipping the order.
Thank you for choosing Solar Pump, Prakash Industries. We appreciate your business and are committed to providing a smooth and reliable shipping experience for our valued customers.