Return and Refund Policies
Thank you for shopping at Solar Pump, Prakash Industries. We are committed to providing high-quality products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 2 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to provide proof of purchase.
Please contact our customer service team at contact@solarpump.co.in to initiate a return. Once your return is approved, we will provide you with instructions on how to return the item.
Please note that:
- Customized or personalized items are not eligible for return.
- You are responsible for the return shipping costs.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange an item, please contact our customer service team at contact@solarpump.co.in. We will guide you through the exchange process, including any additional payment or refund if applicable.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at contact@solarpump.co.in. We will work with you to promptly replace the item or issue a refund.
Contact Us
If you have any questions about our Return and Refund Policies, please contact us at:
- Email: contact@solarpump.co.in
- Phone: +91 705 88 66044
Changes to This Policy
Solar Pump, Prakash Industries reserves the right to update or change our Return and Refund Policies at any time. Any changes will be posted on this page, and the effective date will be revised accordingly. It is your responsibility to review this page periodically for updates.
Thank you for choosing Solar Pump, Prakash Industries. We appreciate your business and are dedicated to providing a positive shopping experience.